Privacy Policy

At All Around Removals, we respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your data when you contact us or use our removal services across Bristol, Gloucester, Swindon, Newport, and surrounding areas.

When you enquire about or book our removal services, we may collect the following information:

• • Your name and contact details (phone number, email address)
• • Property addresses (pick-up and drop-off locations)
• • Details about your moving requirements and timeline
• • Any special requirements or accessibility needs
• • Payment information for deposits and final payments
• • Inventory details of items to be moved
• • Photos or videos of items requiring special handling
• • Insurance and valuation information for high-value items

We use the information you provide to:

• • Respond to your enquiries and provide accurate quotes
• • Process bookings and coordinate your move
• • Communicate updates about your scheduled service
• • Process payments and maintain booking records
• • Provide customer support and address any concerns
• • Improve our services and customer experience
• • Comply with legal and regulatory requirements
• • Handle insurance claims and damage assessments

We do not use your information for marketing purposes unless you explicitly opt-in to receive promotional updates.

We process your personal information based on the following legal grounds:

• • Contract Performance: To fulfill our removal services contract with you
• • Legitimate Interest: To improve our services and provide customer support
• • Legal Obligation: To comply with applicable laws and regulations
• • Consent: For marketing communications (where applicable)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: With trusted partners who assist in providing our services (e.g., insurance providers, payment processors)
• • Legal Requirements: When required by law or to protect our rights and safety
• • Business Transfers: In the event of a merger, acquisition, or sale of assets
• • Consent: When you have given explicit consent for specific sharing

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Booking records are typically retained for 7 years for accounting and legal purposes. If you wish for your data to be deleted, you can request this at any time, subject to legal requirements.

Under applicable data protection laws (including GDPR), you have the following rights:

• • Access: Request access to the personal data we hold about you
• • Rectification: Request corrections or updates to your information
• • Erasure: Request deletion of your personal data
• • Portability: Request a copy of your data in a structured format
• • Restriction: Request restriction of processing in certain circumstances
• • Objection: Object to processing based on legitimate interests
• • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at enquiries@allaroundremovals.co.uk. We will respond to your request within one month.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use:

• • Essential Cookies: Required for website functionality
• • Analytics Cookies: Google Analytics to understand website usage
• • Performance Cookies: Microsoft Clarity for user behavior insights

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

• • Google Analytics for website analytics
• • Microsoft Clarity for user behavior insights
• • Payment processors for secure transactions
• • Email service providers for communications

Your personal information is primarily processed within the United Kingdom. If we need to transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information: