Terms & Conditions

Your booking is confirmed once we receive all required details and your deposit payment (see Payment Terms below). It is your responsibility to provide accurate information about:

​

• Volume and nature of items

• Accessibility at all properties

• Any special requirements (e.g. dismantling, stairs, restricted access)

Misleading or incomplete information may result in additional charges or delays.

Cancellations & Changes

We understand that moving plans can change. Cancellations must be made at least 72 hours in advance of your scheduled move to avoid a cancellation fee or forfeiture of your deposit. If cancelled with less than 72 hours' notice, your deposit will be retained to cover allocated resources.

For any changes to your booking (date, time, location), please contact us as early as possible.

📧 enquiries@allaroundremovals.co.uk
📞 +44 7873 129012

Missed Appointments /
No-Show Policy

To maintain reliability for all clients:

​

• If no one is present within 15 minutes of our team’s arrival, the job will be marked as a no-show.

• If there is no response at the address, the team will leave and the visit will be considered missed, requiring rescheduling at an additional charge.

Payment Terms

To secure your booking:
 

• A 20% deposit is required to confirm all bookings.

• The remaining balance is payable on the day of your move by cash or bank transfer.

• If payment is not received in full on the moving day, All Around Removals reserves the right to withhold delivery of goods until payment is completed.

Late payments may incur interest or administration fees.

Additional Charges

Quotes are based on the information provided at the time of booking. You may be charged extra if:
 

• There are more items than initially discussed

• There are additional pick-up or drop-off locations

• Items are not packed or dismantled as agreed

• Our team is delayed due to access issues not previously disclosed

• Labour time exceeds the estimated time due to incomplete preparation

To avoid additional charges, please make sure everything is packed, dismantled, and ready to go unless agreed otherwise.

Item Handling & Damage Disclaimer

Our team takes great care with every item we handle. However:
 

• We cannot guarantee the safety of fragile or high-value items (such as TVs, monitors, mirrors, or glass) not packed in their original boxes or suitable protective packaging.

• Any item packed by the customer is moved at the customer’s own risk.

• Flat-pack furniture not dismantled before moving is especially prone to damage; we recommend dismantling where possible.

• All claims for loss or damage must be reported on the same day of the move and will be handled via our internal claims process.